What could be more challenging than a difficult conversation? And yet we face potential difficult conversations all the time.
Telling the boss your project is late, giving an unfavourable performance review, or informing one of your work colleagues that their work isn’t meeting expectations – all can be threatening and consequential.
Putting off these conversations is tempting but solves nothing and leaves others in the dark, unable to act to correct problems. On the other hand, having difficult conversations without the right preparation can be just as risky, leading to misunderstandings, anger and an even worse mess than you started with.
This workshop will help participants to learn how to approach difficult conversations with confidence, leading to better work outcomes.
Who should attend
This workshop is particularly valuable for managers, team leaders and those who oversee other employees, as well as anyone who struggles with how to approach difficult conversations at work.
Program content
- What constitutes a difficult conversation and the consequences for avoiding them
- The emotions and stress involved in difficult conversations, both leading up and during
- How to use the CANDID approach to navigating difficult conversations
Learning outcomes
Upon completion of this workshop you will be able to:
- Understand the brain’s response to conflict or stress and learn techniques to help you remain calm during a difficult conversation.
- Use appropriate planning skills to prepare for a difficult conversation.
- Demonstrate empathy through active listening and powerful questioning skills.
- Maintain relationships and engagement while having a difficult conversation.
Want to know more?
Download our Workplace Training & Workshops brochure to get more details on our workshops, including pricing.
